Last updated: August 1, 2026
KitFlow Studio sells digital products. Please review the product description, included files, and preview images before checkout.
Digital downloads and change-of-mind refunds
Because digital files may be available immediately after purchase, we generally cannot offer a refund after files have been accessed or downloaded simply because you changed your mind, no longer need the item, or did not review the listing or preview before buying.
If there is a problem with your purchase
Please email hello@kitflowstudio.com within 14 days of purchase if:
- you cannot access or download the files;
- a file is corrupted, incomplete, or not the file you purchased; or
- the product materially differs from its product-page description.
Please include your order number, the email used at checkout, the product name, and a short description of the problem. A screenshot is helpful for download or file-opening issues.
How we handle eligible issues
We will first try to make things right—for example, by helping with access, resending the correct file, or fixing a genuine file issue. If we cannot resolve an eligible issue, we will issue a refund.
What is not covered
We cannot refund a purchase solely because the product does not suit a use case that was clearly outside the scope described on the product page, because clearly listed requirements were not met, or because you decide not to use the files after download.
Consumer rights
Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.
Policy updates
We may update this policy for future purchases. Any update will not remove consumer rights that apply to an earlier purchase.